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SHIPPING POLICY
Ngoctran SmartMart strives to deliver your orders quickly and safely.
Order Processing Time:
- Orders are processed within 1–2 business days after payment confirmation.
Estimated Delivery Times:
- United States: 7–15 business days
- International: 7–21 business days depending on destination
Shipping Fees:
- Shipping costs are calculated based on location and package weight, displayed clearly at checkout.
- Free shipping on orders over $50 (US domestic).
Order Tracking:
- A tracking number will be sent to your email once your order has been dispatched.
- You can track your shipment directly on the carrier's website or via our tracking page.
Important Notes:
- We are not responsible for delays caused by natural disasters, pandemics, or carrier errors.
- If your item arrives damaged, please contact us immediately with photos as evidence.
Contact Us:
Go Cao, Van Ban, PhuTho, Viet Nam
📞 +84 368 144 234 (WhatsApp available)
📧 support@ngotran.store
🌐 https://ngotran.store
We are an international e-commerce store serving customers worldwide.
Our primary support channel is email — we respond within 1–2 business days.