SHIPPING POLICY

Ngoctran SmartMart strives to deliver your orders quickly and safely.

Order Processing Time:

• Orders are processed within 1–2 business days after payment confirmation.

Estimated Delivery Times:

• Domestic (US): 7–15 business days
• International: 7–21 business days depending on destination

Shipping Fees:

• Shipping costs are calculated based on location and package weight, displayed clearly at checkout.
• Free shipping on domestic orders over 50 $

Order Tracking:

• A tracking number will be sent to your email once your order has been dispatched.
• You can track your shipment directly on the carrier's website.

Important Notes:

• We are not responsible for delays caused by natural disasters, pandemics, or carrier errors.
• If your item arrives damaged, please contact us immediately with photos as evidence.

Contact Us:

• 📍Go Cao, Van Ban, Phu Tho Province, Vietnam
• 📞 +84 368 144 234
• 🌐 http://ngotran.store
• 📧 support@ngotran.store