REFUND & RETURN POLICY

Ngoctran SmartMart is committed to your complete satisfaction. If you are not happy with your purchase, we offer returns and exchanges under the following conditions:

Eligibility for Returns:

• Return requests must be submitted within 7 days of receiving your order.
• Items must be unused, in original condition, with all original packaging and accessories included.
• Defective or manufacturer-faulty items are eligible for a full refund or replacement.

Non-Returnable Items:

• Items that have been used or damaged by the customer.
• Sale or promotional items (unless defective).

Return Process:

1. Contact us via email or phone to initiate your return request.
2. Ship the item back to our address with proof of purchase.
3. Refunds will be processed within 5–7 business days upon receipt.

Contact Us:

• 📍Go Cao, Van Ban, Phu Tho Province, Vietnam
• 📞 +84 368 144 234
• 🌐 http://ngotran.store
• 📧 support@ngotran.store