FAQ

Frequently Asked Questions

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

Can I modify or cancel my order?
Please contact us within 24 hours of placing your order. After that, we may not be able to make changes.

How long does shipping take?
Standard shipping takes 7–15 business days. Expedited options are available at checkout.

Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary by destination.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.

How do I start a return?
Contact our support team at support@ngotran.store with your order number and reason for return.